Now
UPDATED 2026-07-04 · LONDON
Current focus
- Drafting the retrospective: Benchmarking ticket deduplication and hash collision resistance across 2M+ monthly webhook events. Isolating idempotent key strategies for distributed Zendesk queues.
- Adommo advisory scopes: Running two architectural audits for high-growth SaaS platforms transitioning from heuristic deflection bots to deterministic state machines.
- Investigating Model Context Protocol (MCP) in CX: Building proof-of-concept MCP tools that enforce read-only boundary constraints between LLM triage agents and enterprise CRM databases.
Reading & references
- Distributed Systems in Practice: Re-reading Leslie Lamport's foundational papers on state machine replication with an eye toward LLM agent handoff guarantees.
- Zendesk API v2 limits: Stress testing cursor pagination edge cases when ingesting historical ticket audits.
Location & availability
Working from London. Currently booking advisory and audit engagements for Q3 2026 through the work page. Not accepting full-time employment roles.
PAGE CADENCE NOTE
This page is updated in the same sitting as each monthly technical essay. If a month passes without an update, the date above reflects that honestly. Inspired by Derek Sivers' /now movement.