I take on a limited number of advisory, architectural audit, and principal-level engineering engagements each quarter. I work primarily with engineering leadership, founders, and CX directors at companies handling substantial support volume — where resolution drops or API costs have become infrastructural concerns.
The problems worth bringing are specific: a chatbot plateaued below target, fragile prompt pipelines failing silent handoffs, escalating Zendesk operational overhead, or the need to design deterministic LLM state machines before customer-facing deployment.
I do not provide general freelance staffing, generic AI wrapper builds, or front-end marketing site redesigns. Every engagement is hands-on and evidence-led.